Service - Hered

Service Introduction

Hered has always adhered to the customer satisfaction first concept and formulated the "40075" (global integration) service system to provide customers with prompt and reliable round-the-clock after-service.

At present, the company's service network has spread to over fifty countries around the world, and it has sufficient spare parts reserves and resident service engineers who are always ready to solve problems and malfunctions encountered by customers in practical applications.

In the next three to five years, we will expand our presence across the country and gradually form an international integrated after-service network.

Service Concept-40075

24h Worldwide Response

Leveraging our global, multi-time-zone service teams and worldwide network, we initiate a three-step process within 24 hours of a repair request submission: request confirmation, preliminary diagnosis, and service route planning. This enables us to promptly provide the client with a definitive solution and timeline, ensuring a "fast start" for all global service operations.

Seamless Service Integration

We provide multilingual service support (English, Spanish, Portuguese, etc.), effectively bridging linguistic and cultural gaps. At the same time, we have streamlined our international service procedures, allowing clients to enjoy standardized services without any additional complicated steps.

Hassle-Free service Experience

We entirely eliminate the need for additional communication and procedural pressure throughout the service process. Clients are spared from repeated negotiations over costs. With a steadfast client-first approach, we prioritize the repair to meet their satisfaction standards before any cost assessment. This ensures a streamlined service journey that is efficient, hassle-free, and worry-free.

24/7 Respense and Remote Support

Our cloud remote service platform grants you access to 24/7 real-time expert guidance, including error code analysis, live procedure walkthroughs, and online diagnostics. This digital model empowers our support to break through all distance and time limits, delivering immediate solutions for non-hardware issues with zero delay.

On-site Service Coverage Within 5 Woring Days

We guarantee the dispatch of a certified engineer within 5 working days to major industrial cities and client-dense areas worldwide for on-site hardware repairs. Our focus is on rapid, effective service to drastically reduce your operational downtime.

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Service Map

Hered has always adhered to the customer satisfaction first concept and formulated the "40075" (global integration) service system to provide customers with prompt and reliable round-the-clock after-service.

At present, the company's service network has spread to over fifty countries around the world, and it has sufficient spare parts reserves and resident service engineers who are always ready to solve problems and malfunctions encountered by customers in practical applications.

In the next three to five years, we will expand our presence across the country and gradually form an international integrated after-service network.

Service Goal

Let every customer become the image spokesman of Hered.